Our Story
Tricon has built a reputation and brand based on a deep appreciation for our clients needs and helping them meet and exceed their corporate goals through innovative, cost-effective solutions.
We have built a team of over 100 top-tier professionals that provide services in IT project delivery that includes: Program & Project Management, Project Coordination, Business Analysis, Organizational Change Management, Instructional Design, Communications and Technical Writing. Over the past 15 years, we have built a vetted network of thousands of consultants in this space that we can leverage to meet our client demands in a timely manner.
We are unique in the Western Canadian marketplace in our deep specialization within IT. We are not a general IT firm, nor a general recruiting firm, but rather, specialists in Project Delivery. Our team of internal experts have many years of direct experience delivering projects across industries, in all areas of IT. We pride ourselves on our ability to match solutions to our clients’ needs and culture. We work closely with our clients to offer unique, value-added solutions that can be provided in flexible ways that can include on demand, fixed price arrangements, time and materials, specialized consultant placements, and contract to hire arrangements.
Read here about Diversity and Inclusion at Tricon: Diversity and Inclusion Statement
Tricon’s business lines include
Tricon offers services to initiate and start up, maintain, refresh and/or enhance existing project management, support or control offices (PxOs). What we do for you depends on your existing project office (PxO) if one exists, your readiness for change and how you want to position the PxO.
We will walk you through a formal project office assessment to determine what type of project office structure and service your organization is ready for, based on your company’s specific culture, direction, and structure.
Companies can employ Project Office services as either fit-for-purpose statements of work (SOW), through longer-term services/maintenance agreements, or as out-source or co-source arrangements.
We are an IT Project Management firm that specializes in what we describe as Non Technical/ End to End Project Delivery.
This includes staff augmentation in the areas of:
- Project and Program Management
- Business Analysis
- Organizational Change Management (which includes
- Instructional Designers and Technical Writers)
- Project Coordination /Controls
- PMO Specialists
We are proud to partner with a few key firms with products we know and trust. In addition to supporting the product, our team will work with you to ensure the implementation sets you up for success.
Our People
Tricon’s team of professionals has deep knowledge and focus in our areas of specialization. We’ve built top tier re-usable project delivery frameworks to leverage for our clients and our consultants. This knowledge base can be utilized to fill gaps in our client methodology or processes and ensures that the project specialists have the tools required to be successful at their fingertips. Our differentiator is that we are not only exceptional at sourcing great people, we are specialists in IT delivery – and we offer unparalleled support to them once they are hired! This is not only limited to data/information available to them, we also provide our team members with access to an in-house team of support analysts that provide a wide variety of services including scribing, research requests, document reviews, connecting consultants with similar projects, and regular professional development lunch and learns. Stated simply, when you hire a consultant from Tricon, you also receive the benefit of years and years’ worth of development, and an actual support team behind them.
As project delivery experts we understand what it takes to lead projects, be a member on project teams, support projects and transition our work quickly and efficiently back to operational client teams. We fully understand the type of personality it takes to be a successful consultant, processes and techniques that work on a client site, how to quickly assess different cultures and requirements and the business framework that needs to be engaged in transition to operations.
Our Leadership Team
Katie Phillips
Katie has over 10 years HR and management experience, having managed our corporate shared services at Tricon since its inception. She oversees business operations, making our company's vision a reality. No matter which hat she's wearing, her goal is simple -- to empower people and organizations to differentiate themselves and drive measurable results through innovative solutions. Katie's tenure with our organization (since 2005) allows her to pull from on-the-ground experiences to mentor our team and clients.
She is a personal growth seeker and has a passion for continuous learning and lives in a state of curiosity.
Katie has a love of the outdoors, and spends her free time enjoying our beautiful backyard in Alberta with her family.
Kindra Howard
Kindra Howard is a Certified Management Consultant (CMC), Project Management Professional (PMP) and Business Relationship Management Professional (BRMP). She also holds a Bachelor of Commerce degree with a major in Entrepreneurial Management. Kindra has been in the project management industry for over 12 years and has managed information technology programs and projects up to $11.5M. In addition to this, Kindra recently co-authored the Project Management Institute (PMI) Benefits Realization Practice Guide, and volunteers her time with the U of C Haskayne School of Business and PMI international.
Roxanne Becker
Since graduating from Computer Science, Roxanne has over 30 years of business experience where she has held senior management, consulting, technology and delivery roles across IT, Energy, Telco and Consulting industries. Her passion for delivering creative solutions, education, building high performance teams and a deep belief in community was instrumental in building Tricon to become one of the premier, full-service project delivery organizations in Western Canada. Roxanne thrives on building teams that provide leading-edge solutions for clients which include fit-for-purpose PMOs, rescuing troubled projects or delivering fully managed services. In November 2022, Roxanne was thrilled to have the privilege to move to a non-operating partner role at Tricon, working with Katie and Kindra on corporate strategy and direction while enjoying some flexibility to travel, golf and enjoy more family time. You may find her many weekdays at the golf course working on a big goal to finally decrease her handicap.
Customer Experience
As a company we not only create exceptional business solutions and services, but we are committed to going above and beyond by ensuring every interaction with our clients and consultants are remarkable. Customer Experience captures ‘ the magic’ that compels folks to work with us time and time again, it is what makes us all work together so well. It is the collection of our individual grit and deep care and passion that provides this experience. We believe that our customer experience strategy, and how we put it into practice every day, is our true differentiator in the market.
This philosophy drives our industry leading consultant support model, which includes one on one coaching, mentoring, support, training, networking and communities of practice. Our CX vision is: Remarkable. Every interaction. Every day. Every customer.